Sawasdee by AOT's Premium Service Privacy Policy
    Sawasdee by AOT's Premium Service processes personal data of users of Premium Service with the reasonable measures to act in compliance with the Thailand's Personal Data Protection Act B.E. 2562 (“PDPA”). You can see our full detailed Privacy Policy further below. However, the summary of our Privacy Policy is shown below.
      What data do we process?
      We process collected personal data including but not limited to Identity Data, Contact, Travel Data, IT Data and Financial Data.
        How do we use those data?
        We process personal data according to the purpose and scope of SKY ICT Public Company Limited, and with the legal bases as explained in our Privacy Policy.
          Who do we transfer information to?
          In some circumstances, we may be required to transfer personal data to Third-Party Organizations, which are stated in our vendors/partners list.
            What are your rights as a data subject?
            As a data subject, you are entitled to the data subject rights which include but not limited to right to access, right to rectification and right to erasure.
              1. Purpose and scope
              This Privacy Policy applies to all Premium Service users (“Users”). SKY ICT Public Company Limited (“SKY ICT”) acts as the Data Controller, who has the role and responsibility in processing and ensuring the security and privacy of all personal data in accordance with Personal Data Protection Act B.E. 2562 (“PDPA”)
                Data Controller Contact Information
                SKY ICT Public Company Limited
                55, A.A. Capital Ratchada Building, 6th-7th Floor Ratchadapisek Road,
                Dindaeng, Dindaeng Bangkok, Thailand
                Tel.: 0 2029 7888
                Fax: 0 2029 7879
                Website: www.skyict.co.th
                E-mail: info@skyict.co.th
                  This Privacy Policy covers data subjects who are Premium Service users. As used in this Privacy Policy, the following terms shall have the meanings set forth below:
                  'Processing' means anything done with Premium Service users’ personal data, including collection, storage, use, disclosure, and deletion.
                  'Legal Bases' means justifiable reasons to process personal data in accordance with Article 24 and Article 26 of PDPA. This policy may be revised at any given time as notified to Personnel through appropriate channels.
                    2. What personal data do we process?
                    Premium Service stores the following User's personal data:
                    • -Identity Data including but not limited to Full name
                    • -Contact including but not limited to Email, Phone number
                    • -Travel Data including but not limited to Flight number, Flight's schedule time
                    • -IT Data including but not limited to User ID, Transaction ID, Cookie ID
                    • -Financial Data including but not limited to Credit card detail, Transaction details
                    3. How do we collect your personal data?
                    In general, Premium Service will directly collect User's personal data through these processes (or channels) including but not limited to:
                    • -Collecting cookie ID from your visit to Premium Service website (see cookies policy for details)
                    • -Fill in the form on the website / mobile application.
                    4. How does Premium Service use your Personal Data?
                    • Account Creation
                      Group of PIIs: Address / Contact, Identity Data, Profile Data, IT Data
                      Legal Bases: Contract, Consent

                    • Customer Support
                      Group of PIIs: Identity Data, Address / Contact
                      Legal Bases: Contract

                    • Service Reservation
                      Group of PIIs: Address / Contact, Identity Data, Profile Data, Financial Data, IT Data
                      Legal Bases: Contract

                    • Payment Features
                      Group of PIIs: IT Data, Financial Data
                      Legal Bases: Contract

                    • Payment Transaction Monitoring
                      Group of PIIs: Identity Data, Financial Data, IT Data
                      Legal Bases: Legal Obligation, Legitimate Interests

                    • Promotion Code Usage
                      Group of PIIs: Identity Data, Financial Data, IT Data
                      Legal Bases: Contract

                    • Promotion Code Report
                      Group of PIIs: Identity Data, Financial Data, IT Data
                      Legal Bases: Legitimate Interests

                    • Reservation Report
                      Group of PIIs: Identity Data, Financial Data, IT Data
                      Legal Bases: Legitimate Interests

                    • Log
                      Group of PIIs: IT Data, Financial Data
                      Legal Bases: Legitimate Interests

                    • Performance Monitoring
                      Group of PIIs: IT Data
                      Legal Bases: Legitimate Interests

                    Premium Service will process Users' personal data according to the stated purposes and scope. If there came upon a case where personal data were to be processed for other purposes unclarified above, Premium Service would ask for new consent to process Users' personal data on such uses.
                      5. Usage of Personal Data with External Third-party Organization
                      Premium Service may be required to pass on personal data to external third-party organizations and process personal data in accordance with the contract or the legal obligation of SKY ICT. These organizations may include:
                      • -Google Analytics
                      For the case where personal data is being passed on the external third-party organizations, Premium Service will ensure that the minimum amount of personal data is being sent and consider anonymization and pseudonymization techniques for greater security. Nevertheless, external third-party organizations who will process Users’ personal data for Premium Service will be required to have an appropriate privacy policy. Premium Service does not permit these external third-party organizations to use the Users’ personal data in a way that diverge from the agreed scope and purpose.
                        6. Transferring Personal Data to Foreign Countries
                        Premium Service may be required to pass on personal data to foreign countries, including, but not limited to
                        • -United States
                        For these cases, Premium Service will pass on Users’ personal data only when these requirements have been met. These include:
                        • -Receiving foreign country has a substantial personal data regulation in place
                        • -Receiving organization has a substantial privacy policy in place and certified by the Personal Data Committee
                        • -Receiving organization is obligated to follow a substantial privacy policy with a sufficient remedial measure in accordance with the procedures identified by the Personal Data Committee (including, but not limited to, standard contract, vendor process agreement)
                        • -A necessary task to exercise legal rights
                        • -Consent has been received from appropriate individuals agreeing to the pass on of Users’ personal data to a foreign country that does not have a substantial privacy policy
                        • -A necessary task to carry out contractual agreements of the Users
                        • -A necessary task to carry out under a contractual agreement between two entities for the benefit of the Users
                        • -To ensure the safety or limit further damage to an individual’s health who cannot give consent at the current time
                        • -A necessary task for the good of the public
                        7. Security Measures for Personal Data Protection
                        Premium Service has implemented security measures to ensure the security of Users' personal data. External third-party organizations must carry out the processing of personal data in accordance with SKY ICT's policy and agrees to ensure the security of Users' personal data (More details are available at https://www.skyict.co.th/privacy-policy
                          8. Time Period of Personal Data Storage
                          Premium Service will store Users' personal data throughout for the appropriate period according to Premium Service’s scope and purpose including other important matters such as legal requirements, financing, and auditing purposes. (https://www.skyict.co.th/privacy-policy)
                            9. Premium Service Users' Personal Data Rights
                            Your personal data rights include:
                            • -Right of Access - you have the right to request a copy of all your personal data and assess if the company is processing your personal data in accordance with the law or not
                            • -Right to Data Portability - for the case where a company has an automated platform allowing you to access your personal data automatically
                            • You have the right to ask for your personal data to be transferred automatically to other organizations
                            • You have the right to ask for your personal data to be directly transferred to other organization, with the exceptions of cases where there is a technological limitation
                            • -Right to Object - you have the right to object to any data process activity of your personal data for the legal bases, including:
                            • Public Task or Legitimate Interest
                            • Direct Marketing Purposes
                            • -Right to Erasure - you have the right to request data deletion or anonymization, in accordance to the following cases:
                            • Expiration of data processing required terms
                            • Consent has been withheld
                            • Objections raised on the data processing activity
                            • The processing activity is not in accordance with the law
                            • -Right to restrict processing – you have the rights to restrict any data processing activities, in accordance with the following cases:
                            • During the process of personal data assessment as requested
                            • For cases related to personal data which has initially asked for deletion and erasure but was followed by an additional request of processing restriction instead
                            • For cases when the data processing terms have passed, but you have requested for processing restriction due to legal reasons
                            • During the process of personal data processing objection verification
                            • -Right to Rectification – You have the right to edit your personal data to be correct and concurrent to the present. If any mistake was detected, the company might not edit this themselves.
                            In the cases where Premium Service may not be able to carry out and exercise your rights, including, but not limited to, the cases where a legal process is taking place, you will continue to have the rights to retract your consent by emailing to all related parties. Premium Service will be required to terminate all processes as soon as possible. However, the retraction only is carried out to all data processing after the retraction. Any data process activity carried out before the retraction will not be reversed. Please be informed that Premium Service does record all requests to ensure all issues are resolved. For any queries regarding your personal data protection and rights, more details are available at: https://www.mdes.go.th/law/detail/3577-Personal-Data-Protection-Act-B-E--2562--2019 In the case where you have the intention to exercise your personal data protection rights, please contact SKY Call Center (+66) 2029 7889. Premium Service will process this request in a secure and timely manner. Also, in case that Premium Service fails to preserve your rights under PDPA, you can file complaint to Office of the Personal Data Protection Commission (‘PDPC’)
                              10. Policy Revision
                              This Privacy Policy applies to all Premium Service users and was last updated on 20th January 2023. SKY ICT holds the rights to review and edit the policy as the company sees fit. Any revision made will be notified to all related parties regarding the changes in data processing activity procedures.